Frequently asked

Scope depends on the tier: each package is described under its price on the pricing page — from a single screen with a form to an online store with a catalog and card payments. Every tier includes design, build, AI-First markup, Schema.org, llms.txt, the mobile version, and the first month of hosting by default.

Yes. The standard structure on every project: 50% on kickoff, 50% after final delivery. The first screen (UX map) is free — you see it before paying. Custom schedules are available for larger projects.

The domain (your site's address) is registered in your name and stays yours — so you're never locked to a contractor. We'll help choose and connect it. The first month of hosting is already included; after that it's a small recurring fee, and we'll pick an option that fits your project.

Card payment or bank transfer. For international clients we accept payments via card or wire; an electronic confirmation is provided after each payment. For business clients we issue a service agreement and closing documents.

Yes, the refund procedure is fixed in our public offer. If you stop the work before delivery, you get back the amount paid minus the work already completed and handed over — mockups, code, texts. And if we miss the agreed deadline through our own fault, we return 20% of the cost — no claims or paperwork required. Full terms are in the public offer.

Revisions are unlimited until final delivery — until you're happy. And we show the first screen (the UX map) for free before any payment, so you see the approach and style up front.

Landing page — 1–2 days. Multi-page site — up to a week. Online store with catalog and card payments — up to 14 days. We confirm the exact timeline after the first conversation, once the full scope is clear.

Yes, always. The mobile version is our starting point in design: we draw for phone first, then scale to desktop. Over 70% of web traffic comes from mobile, so mobile-first is a mandatory standard for us, not an optional add-on.

Of course. Design mockups live in Figma, build progress is on a staging URL. We accept changes at any stage. There's no "black box" or final-only presentation here.

At the end of each stage we send a link and discuss it in Telegram. Revisions are unlimited until final delivery. If after approving the first screen the concept itself changes entirely, that becomes a separate task we scope together, so hidden work doesn't pile up.

One person — designer and developer at the same time. No account managers or project coordinators between you and the product. From the first call to launch, the project is led by a single specialist — this keeps the design bar high and speeds up every decision.

All work is on the home page in the cases section. These are not Figma mockups but live production sites — every link leads to a working project.

Velvetum is a remote studio. All communication happens via Telegram and email. Time zones don't affect the work — we reply to messages within the same business day.

The site moves to your domain and your hosting. We hand over the source code, access credentials, and a short guide on updating content. For the first 3 months after launch — small tweaks and analytics setup help are free.

Yes. The site is fully yours, the source is open. You can continue with us on new work or hand the project over to your own developer. The stack — Next.js, React, Tailwind — is modern, and any experienced front-end engineer can pick it up.

For static sites we recommend Vercel or Cloudflare Pages: a free tier, CDN out of the box, automatic SSL. When the project requires a specific region or jurisdiction, we choose the host accordingly.

Yes. Confidentiality of corporate data is a core principle. We sign an NDA before any technical information is exchanged.

Fully yours. Upon final payment you receive exclusive rights to the design and the code — this is explicitly fixed in the service agreement. The site can be sold, transferred or developed further without our involvement.

AI-First is a design method where the site's structure, page hierarchy and content delivery are built from day one to be read by search AIs and language models. AI-First is not about using AI tools in production. It's about a reversed order of thinking: first design how the site will be parsed by a model, and only then how it will look to a human on screen.

AI-First architecture notably increases the chance of appearing in AI answers — Google AI Overviews, ChatGPT Search, Perplexity, Copilot, Yandex Neuro. We can't guarantee specific placement: the algorithms are closed and change often. What we do guarantee is technical cleanliness — AI systems will read your site correctly.

Yes, it's the foundation of AI-First. We mark up Organization, Article, FAQPage, BreadcrumbList, Service, Product, DefinedTerm, BlogPosting — depending on the page type. Everything ships as JSON-LD and has no visual impact.

llms.txt is a text file at the site root describing content for language models. In spirit, it's robots.txt for AI. Today it's read by Anthropic Claude and Perplexity; Google and Yandex haven't publicly confirmed support yet. The file is lightweight and unobtrusive, so we add it to every AI-First project.

Through transparent architecture, precise definitions, structured FAQs and content that's easy to extract a clean answer from. AI picks sources that split into meaningful blocks and fully cover a specific query. AI-First bakes this in at the design stage.

Yes — we offer a dedicated «AI-First website adaptation» package at $490, delivered in up to 3 business days. It includes: full Schema.org markup (Organization, BlogPosting, FAQPage, BreadcrumbList, WebSite, DefinedTermSet), llms.txt and robots.txt with explicit allow for 16 AI crawlers (GPTBot, ChatGPT-User, ClaudeBot, anthropic-ai, PerplexityBot, Google-Extended, Applebot-Extended, CCBot, Bytespider, YandexBot and others), FAQ blocks and a glossary with Q&A markup for direct citation, bilingual hreflang ru/en if your site has an English version, and IndexNow API for instant reindexing on Bing and Yandex. A fit for projects that already exist and don't need a redesign — we add a layer of AI visibility on top of the current look.